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Terms
 
We recommend you read these terms prior to placing an order. These terms will be applicable to any order placed with Creative Brands. By submitting an order to Creative Brands, you  are hereby agreeing to all the terms and conditions as set forth below. This agreement is in lieu of a written consent, and will be binding by both the customer and/or their representative(s).
 
Placing Orders
 
Please submit a purchase order with all the necessary information for the orders including the artwork. Once an order is placed you will receive an order confirmation and a credit card authorization/net term agreement form. All forms must be submitted to proceed with the order.Afterwards you will be sent a digital proof for you to approve.Approval is needed to move the order into production.
 
Artwork
 
We prefer artwork in vector format. Listed imprint areas are subject to change. If the artowrk is not provided in vector format there will be an addtional charge of$50.00(g) per artwork. The following formats are receomended for your art files: Adobe Illutstartor(A(), PDF, or EPS. Other acceptable fromas include Photoshop(PSD), TIF, JPG and BMP. Raster formats are acceptable with a recommended minimums rsolution of 300 DPI to size. 
 
Proof
 
A digital proof will be sent within 1-2 days after an order is placed with placing an order with specfic instructions as to layout, size and placement. Customers will have to approve the proof before the order is moved into production.
 
 
Production Time
 
Normal Production time is between 5-7 business days from art approval and payment. 
 
Rush Order Production
 
We offer optional Rush Charges
 
3-Day Rush Products
 
Please note that it is 3 days from approval of artwork and payment. Please contact us for more details about rush payments. 
 
Reorders
 
Please refer to the product pages for information on set up fees, pricing  for re-orders.
 
Methods of Imprinting
 
 
Light Engraving : engraves or etches the artwork into the surface of the glass.
 
Deep Engraving: engraves or etches the artwork deeper into the glass. 
 
 
Warranty
 
All claims must be reported within 14 days after receipt of shipment. Please contact us for more details about submitting claims. You must retain possession of the damaged goods and provide images if needed. 
 
 
Freight Charges
 
Shipments are FOB shipping point, freight prepaid. Creative Brands will not accept responsibility for any delays caused by the shipping company or if the customer is not available for delivery.
 
Order cancellation
 
An order cannot be canceled once it is in production. Changes/Cancellation prior to production will need to be approved by Creative Brands. Customer may incur a cancellation fee to cancel order after the artwork has been approved. 
 
Prices
 
Prices are subjected to change without prior notice. Prices in our catalog are effected as of date of publciation, however, any changes will be shown on our website creativebrands.com. 
 
 
Trademark
  
We do not take any responsibility to obtain permission for reproduciton logos, patents, trademarks and copyrights. By agreeing to print any submitte artwor, we will not be held liable for an copyright issues under any circumstances. I is undrstood that Creative Brands shall be acting as an Agent of the usotmer on the suse of such pmaterial. The custmer shall be repsosnible to compy with all laws regarding copyright, trademark, patentts. 
 
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